Refund policy

Returns due to change of mind are not accepted
All fine art prints and personalized postcards offered on Art4Venezuela are manufactured on demand and personalized for each order. For this reason, returns or cancellations are not accepted due to a change of mind, regret, error in product selection, or any other reason unrelated to a defect, damage, or lack of conformity.

This condition applies to these products to the extent permitted by applicable law and does not limit the consumer's legal rights regarding defective, damaged, incorrect, or non-conforming products.

Defective, damaged, or incorrect products
If a print or postcard arrives defective, damaged during transport, incorrect, or does not correspond to the order placed, the consumer must contact Meals4hope by email at art4venezuela@meals4hope.org

To facilitate the handling of the issue, we may request the order number, a description of the problem, and photographs of the product and packaging. This request for information does not limit the consumer's legal rights.

Where there is a lack of conformity, Meals4hope will handle the claim in accordance with applicable legislation. Depending on the circumstances, the solution may include replacement, repair, price reduction, or resolution of the contract, as well as the legally applicable refund.

When the problem is attributable to a production or fulfillment error, Meals4hope will work with the relevant provider to implement the applicable solution without passing on to the consumer costs that legally must be borne by Meals4hope.

Products damaged during transport
If the print or postcard arrives visibly damaged, we recommend reporting it by email as soon as reasonably possible, providing photographs of the packaging and the product. This recommendation is intended to facilitate the handling of the issue and does not limit the deadlines or legal rights of the consumer.

Refunds
When, in accordance with applicable legislation, a refund is due for a defective, damaged, incorrect, or non-conforming print or postcard, Meals4hope will process the refund or apply the corresponding legal remedy using the same payment method used in the original transaction, unless another method is expressly agreed and provided that this does not entail any cost to the consumer.

Legal warranty of conformity
Consumers have legal rights regarding the conformity of the prints and postcards purchased. When a print or postcard shows a lack of conformity, the rights to repair, replacement, price reduction, or resolution of the contract will apply as applicable under applicable legislation.

In Spain, consumer goods are subject to national rules on the legal warranty of conformity. These rights are independent of any additional commercial warranty that Meals4hope may offer.